Netcare N1 City Hospital

I am in awe of this hospital … The nurses in Ward C were absolutely AMAZING!!!!!! I have been to other private hospitals before , but never have I received the care that I did at Netcare …. EVERY SINGLE nurse was friendly, cared , listened and I felt seen and heard and well looked after . Dr Steyn is probably one of the most patient and caring drs I have ever come across…. From the day staff to the night staff to the caterers ….THANK YOU !!! It’s lovely to know that we still have nurses who love their job and care for their patients !!!

I was admitted at N1 city hospital and the doctors and nurses were incredibly kind and compassionate. The nurses in second floor, ward D were so loving and made me feel safe and seen. One of the staff members “tyrese” or “tyron” was soo helpful and always checked up on me! I was also happy with the lovely trauma nurses.

I had an extremely disappointing experience at Netcare N1 City, which left me feeling neglected and disheartened. I arrived at the hospital around 11:00 AM in severe pain and was only attended to around 2:00 PM. Upon arrival, I was greeted by a nurse who conducted initial checks on my blood pressure, weight, and height. She assured me that the receptionist would call me shortly to complete my paperwork, so I waited as instructed. Despite being visibly in pain and crying, I waited for approximately 40 minutes with no communication or assistance. I eventually approached the receptionist, who appeared to be chatting rather than attending to patients. Only then did they begin my paperwork. I am unsure why I had to take the initiative, as I was explicitly told by the nurse to wait for their call. What was particularly disconcerting was a comment reportedly made by the receptionist after seeing that I was on a Classic Delta Saver plan: "I thought as much." This remark felt inappropriate and left me questioning what it implied. After another hour, I had to request a place to lie down due to my worsening condition. I was eventually taken to the casualty ward, which lacked privacy as staff members carrying lunch bags walked through the area. Despite being in significant pain, I waited in the ward for over 30 minutes before being attended to by a doctor. The overall experience was marked by a lack of urgency, poor communication, and insensitivity toward patients in pain. While I understand that hospitals can be busy, the level of care and service I received fell far below expectations for a private hospital. I would not recommend this facility based on my experience.

Absolutely horrible. My wife came in at 4pm at emergencies. And up until now 9:10pm all they've done is: checked blood pressure, did a urine test and took bloods. 5 hours and 10 minutes for something that could've been done in 10 minutes. And no, they are not busy. And we have a 3 week old baby and they just don't have a care in the world. Absolutely disgusted.

On the 8th of March this year, we rushed my mom to the Emergency Unit at the nearest hospital (N1 City) due to immense chest pain. The pain wasn’t migrating, but she was breaking out into a sweat and it happened every time she moved, coming back worse and worse. Anyhow, they admitted her to the hospital and sent her for an emergency endoscopy. At this point, my mom was crying from the pain. My mom never cries. When the doctor came back, he said she had a massive Hiatal Hernia and prescribed her with Dexilent 60mg. We were told this was used to treat severe GERD cases and that she required an operation. Everyone was relieved at first but I couldn’t shake the feeling that something was wrong about this. We were then told that the operation would only be in April and that she should go home and save up her sick leave. She was discharged the Wednesday. On the Thursday, she started throwing up and the chest pains came back tenfold. I phoned the specialist and was told that I should just give her bland food to eat because everything else is likely just irritating her reflux. We continued to give her pain medications that the doctor prescribed, i.e. Tramadol. Early Saturday morning, we were rushing her back Trauma unit with her throwing up nothing but bile, her pain through the roof DESPITE the two Tramadol and a sweaty/shaky mess. She was admitted again and given a higher dose of Dexilant. What followed was two weeks in hospital of 3 emergency doctors, 4 specialists and one GP all giving us different information and incompetent hospital staff who “forgot” to attach my mom’s IV, leading to her being in pain when I was eventually allowed to see her during visiting hours. The one nurse still had the audacity to ask me, “Isn’t your mom just having a panic attack?” Now I’m not a doctor, bu I know my fair share of medicine and conditions. So for a nurse to chalk all of her symptoms up to a “panic attack” sent me reeling. I digress. Eventually, one of the doctors attending to her walked in for a daily consult and asked if there was pain when she moved, to which she responded yes. He then told the sister on his way out to ask the cardiologist for a consult as well. At this point, I was at my wits end because she had about 6 ECGs in those three weeks and they all came back “fine”. Needless to say, I’m not proud of the utter monster I turned into when I phoned the receptionist that day. Because not only did they send her out of the hospital and across the road to see this cardiologist, SHE HAD TO WALK. Because "there were no porters". When she got to the specialist’s rooms he put her on for a stress ECG and immediately picked up something was wrong. He stopped the ECG abruptly. She was then sent for Angiogram and it turns out: My mother had an unstable angina and was suffering small heartattacks. She was then taken back to the general ward, where she had another episode and woke up to emergency personnel around her. Only then was she moved to the ICU where they monitored her and prepped her for surgery. She was scheduled for a Quintuple Coronary Bypass Surgery. We thought we were out of the woods… But just as they were rolling her into theatre, the nurse runs in and tells us to stop. Because apparently… two days prior, the emergency doctor who attended to her when she had an episode couldn’t get hold of ANY of the other doctors attending to my mom, and proceeded to give her a very high dose of blood thinners. The kind that you have to wait five days for to be out of your system, or so I was told. When mom finally went in for her operation, I was at my breaking point. Prepping for the worst, especially after everything that had transpired during those three weeks. When she came out of surgery though, the relief was immense. Within three days she was moved to a general ward and four days later, she was discharged from hospital. All in all, this experience has left us with little to no hope for N1 City hospital. In future, I will risk the longer commute and take her to another hospital. -5/5 stars.